Xylem Inc. reduces meter reading in Nashville with “smart water network”
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Xylem Inc. reduces meter reading in Nashville with “smart water network”

Nashville Metro Water Services (MWS) has increased employee safety and provided improved meter readings for customers thanks to the installation of Xylem’s smart water networks. Offered by Xylem brand Sensus, the technology has helped the Nashville utility to “recover lost revenue” and serve its growing population. Currently, that population stands at around 191,000, but the pull of “Music City” draws more and more each year. As these numbers grow, a modern, reliable, service is fundamental to the city’s growth.

Xylem’s share price has risen by 36% year to date


SOURCE: Yahoo Finance

Gary Ragland, customer service assistant manager of field activities at MWS, said:

“Manual meter reading and data input can be subject to error, and re-reading meters was costly. We knew there had to be a better way to provide our customers with accurate data, while reducing risks for our technicians and improving efficiency in the field. Customer service is our priority. We wanted to proactively alert them to potential water leaks, rather than wait for a call reporting a spike in water use.”

The smart water network installed saves the utility $181,000 per month. But more importantly, it puts the city on a strong foundation to accommodate higher demand from new citizens. Ragland said:

“We are proud to utilize state of the art technology to help us better serve our customers and manage our resources. We know we have a partner in Sensus.”


Dominion holds Xylem Inc. in its Global Trends Managed Fund.

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